Work Process

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How We Work
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At The Big Heat Pump Company, we follow a structured and collaborative work process to ensure excellence in every project. By combining technical expertise with open communication, we turn complex challenges into streamlined solutions that meet our clients' unique needs

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Consultation & Planning

We begin with in-depth consultations to understand your project’s needs, define goals, and create a detailed plan with timelines, resources, and deliverables

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Design & Engineering

Our engineers and designers create detailed blueprints using advanced tools, ensuring all specifications meet industry standards for flawless execution

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Delivery & Installation

We manage seamless delivery and can provide the highest quality of installation to ensure your project goes smoothly and is completed on time

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Further Servicing

We perform strict testing and quality checks during servicing, and offer further ongoing support for continuous efficient operation

Showcasing Our Engineering Expertise

In the heart of Somerset, nestled on a bustling residential street, a homeowner faced the challenge of incorporating an efficient heating solution into their full property renovation. With houses closely packed together and limited space for outdoor units, the selection of the right air source heat pump was crucial. The Ochsner Air Hawk 208 emerged as the ideal choice, seamlessly aligning with the homeowner’s vision for modern comfort and efficiency. When they found out it was the quietest heat pump in the world it wasn't an option to go with anything else. this 'Quieter Than A Whisper Machine' was the only option. At 28 db at three meters from the evaporator is whisper quiet. The installation of the Ochsner Air Hawk 208 was a pivotal part of the property's transformation. Known for its advanced technology and sleek design, this heat pump offered a perfect blend of style and functionality. The unit's compact external evaporator was expertly installed in the restricted space available, demonstrating its suitability for urban settings where every inch counts.

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The owners displayed remarkable open-mindedness and flexibility when it came to adjusting the hot water and heating systems, showcasing their willingness to embrace innovative solutions. They meticulously researched and ultimately chose the OCHSNER heat pump for its unparalleled ability to switch effortlessly between heating the pool and the house throughout the year. This decision was heavily influenced by OCHSNER's esteemed reputation for longevity and reliability, making it the ideal choice for sustaining comfort and efficiency in their cherished home. By opting for this sophisticated technology, the owners demonstrated their commitment to modernity while preserving the timeless beauty of their historic property.Working with historic and listed buildings presents unique challenges, as planning regulations rightly demand minimal aesthetic and structural impact. The AIR 18 is perfectly designed for these scenarios.The split system design leads to a notably lighter and more visually appealing outdoor unit since it does not contain the bulky compressor. This not only lessens the structural burden on historic roofs or walls but also offers more discreet and flexible installation options. In fact, these units can be positioned up to 16 meters away from the building.Installers approved by OCHSNER must meet the highest standards. They only endorse installers who will care for these remarkable machines, ensuring that complex tasks appear effortless. Their exceptional workmanship is what enables these seemingly challenging installations to succeed. The Big Heat Pump Company will across England & Wales for installation and continued maintenance of all our systems.

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Nestled deep in the rolling hills of the Cotswolds, a beautifully restored old mill house has just stepped into the future of home comfort. The Big Heat Pump Company recently installed the OCHSNER Air hawk 726 , bringing whisper-quiet, high-efficiency heating and hot water to this historic property. Carefully integrated to respect the building’s heritage, the Air Hawk 726 delivers powerful performance without compromising the charm or tranquillity of the rural setting. Its record-breaking low noise levels make it ideal for countryside living, while its ability to achieve high flow temperatures ensures year-round comfort and abundant hot water — even through the chilliest Cotswolds winters. This installation proves that even centuries-old homes can embrace cutting-edge renewable technology, reducing energy bills and carbon footprints while preserving character. It’s a perfect marriage of tradition and innovation — and a shining example of how OCHSNER technology can work seamlessly in heritage settings.

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This Kensington townhouse project showcases the perfect harmony between high-end living and renewable technology. The OCHSNER Air Hawk 1850 not only meets the technical demands of an energy-conscious homeowner but also satisfies the aesthetic and acoustic requirements of London’s most exclusive neighbourhoods. With its unmatched noise reduction and ultra-efficient performance, the Air Hawk 1850 proves that sustainable heating can be as refined as the homes it serves. These Austrian engineered air source heat pumps give the home owners peace of mind for 25 years or more. The exceptional build quality set them apart from the other competitors on the market. For homes that deserve the highest standards, OCHSNER is the only option. The Big Heat Pump Company team always ensure the site is left clean and tidy with exceptional installation standards that match these incredible heat pumps.

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Get In Touch With The Big Heat Pump Company

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