Work Process

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How We Work
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At The Big Heat Pump Company, we follow a structured and collaborative work process to ensure excellence in every project. By combining technical expertise with open communication, we turn complex challenges into streamlined solutions that meet our clients' unique needs

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Consultation & Planning

We begin with in-depth consultations to understand your project’s needs, define goals, and create a detailed plan with timelines, resources, and deliverables

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Design & Engineering

Our engineers and designers create detailed blueprints using advanced tools, ensuring all specifications meet industry standards for flawless execution

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Delivery & Installation

We manage seamless delivery and can provide the highest quality of installation to ensure your project goes smoothly and is completed on time

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Further Servicing

We perform strict testing and quality checks during servicing, and offer further ongoing support for continuous efficient operation

Showcasing Our Engineering Expertise

The Big Heat Pump Company has just installed two OCHSNER Air Hawk 208 air source heat pumps as part of a fantastic renovation project in Norfolk, perfectly timed to deliver a warm and cosy Christmas for the homeowners. The powerful and ultra-efficient Air Hawk 208 units provide exceptional heating / cooling and hot water performance, making them ideal for large or complex properties undergoing modern upgrades. Quiet, reliable, and engineered for long-term efficiency, these systems are already transforming the home’s comfort levels. They’re neatly positioned within the evolving garden design, and we can’t wait to see the finished photos once the landscaping work is complete.

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The Big Heat Pump Company recently completed the installation of an OCHSNER Air Hawk 208 at a beautiful home in Cambridge, providing the property with exceptional year-round heating and hot water efficiency. The Air Hawk 208 is known for its quiet operation, premium engineering, and outstanding performance even in challenging outdoor temperatures—making it an ideal choice for modern homes looking to lower their carbon footprint without compromising comfort. The installation sits neatly within the garden space, and we can’t wait to see the final photographs once the landscaping is complete. This project is another great example of how high-quality renewable technology can integrate seamlessly into any home.

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The Big Heat Pump Company recently completed a flagship installation featuring two OCHSNER 1850 air source heat pumps in a traditional London townhouse—a property where discreet, efficient, and reliable heating is essential. These award winning air source heat pumps are the perfect fit. The homeowner sought a future-proof heating solution that could deliver high performance with out compromising the character of this period home. Space was limited, noise restrictions were tight, and year-round comfort was a must.‍

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We are thrilled to share some fantastic news! The Big Heat Pump Company, together with an outstanding team of architects, installers, and builders, has been awarded a regional prize in the LABC Building Excellence Awards 2025 for East Anglia.

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Get In Touch With The Big Heat Pump Company

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